Frequently Asked Questions

View frequently asked questions about SoftBank Wi-Fi Spot (EX).

Trouble Logging In?

If you have forgotten your login ID, please contact SoftBank Customer Support.

Other Common Questions

1.: Where can I purchase SoftBank Wi-Fi Spot (EX)?; You can purchase access in any SoftBank Wi-Fi Spot (EX) service area. Select SSID: SWS1day and when you open your Internet browser, you'll be taken to a page where you can purchase access.
Please use a web browser that supports TLS (Transport Layer Security), SHA-2 certificate and JavaScript.
2.: What is the SSID?; The SSID is "SWS1day".
3.: How do you know if you are near a compatible access point?; If the SSID "SWS1day" shows up, then you are by a SoftBank Wi-Fi Spot access point.
4.: Can I use the service anywhere I find the SoftBank Wi-Fi Spot sticker (Otousan sticker)?; There are some cases where you cannot. If SSID "SWS1day" is displayed, then you can access SoftBank Wi-Fi Spot (EX).
5.: Are there any providers or devices that cannot use this service?; There are no restrictions on what provider your device is with, and as long as it a wireless LAN-compatible device (like a notebook PC, smartphone, tablet PC, iPad, etc.) with IEEE802.11 b/g/n Wi-Fi settings, then you can use this service. However, there are some devices (mobile phones, portable gaming devices) that may not work with this service.
In addition, please use a web browser that supports TLS (Transport Layer Security), SHA-2 certificate and JavaScript.
6.: How do you pay for access?; Payments are only accepted by credit card.
7.: Can I use it with BB Mobile Points?; No, you cannot.
8.: I forgot my login ID. What should I do?; Please contact SoftBank Customer Support.
Free-dial: 0800-100-0026 (10:00am to 6:00pm, Japanese only)
9.: Will it continue to cost money after I use it once?; No, you will only be charged for access periods you purchase.
10.: I used the service once, and I am going on a business trip and want to use it again. Do I need to register all over again?; No, you only need to register once. If you wish to use the service again, simply enter your login ID and password when within a service area and you can purchase access again.
11.: I used the service once, but what happens if I don't use it for a long period of time?; If you do not use the service within a 6-month period, your login ID will automatically be deleted. If you wish to use the service afterwards, you will have to register once more.
12.: As long as it's within the 24-hour period, can I use any access point, even if it's not the one I was using when I purchased access?; Yes, as long as you are within your access time, you can use any access point that displays SSID "SWS1day".

You can have your login ID in advance by making a registration from here.

Click "Registration" button to open email address input page to proceed the registration.