Frequently Asked Questions
- The password was not announced.
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Please make sure you are calling the correct number. Please call again after turning Caller ID function on.
- I was able to connect to the SSID, but the login page was not displayed on my browser.
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Your browser may not support a SHA-2 SSL certificate or JavaScript.
- I can’t connect to the SSID.
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Many users may be using the service at the same time. Please try again after a little while.
- I can’t log in.
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Your password may have been disabled. Please request a new password and log in on the same day as you receive it.
- I forgot my password.
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Please get a new password.
- Can I change my password?
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You may change your password from the 4-digit code to 4-12 alphanumeric characters on the registration page when you log in for the first time.
- Can I change my ID?
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You may not change your ID.
- How long can I use this service for?
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Your password is valid for two weeks from the date of issue.
- Can I use this service again after the usage period has expired?
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When you receive a new password, you can use the service for another two weeks free of charge.
- Which languages are supported?
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The service supports English, Chinese, and Korean. The Chinese page display supports both traditional and simplified Chinese.
- I don’t know the country code.
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Please refer to the Country Code List on the login page.
- Do I need to download a specific application?
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No, you don’t need to download an application.
- Where can I use this service?
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The service is available in SoftBank Wi-Fi Spots. (Only provided at SoftBank-owned access points.) Please confirm area information from the service site after logging in.
- Is there any device that cannot connect to the dedicated phone number for registration?
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You may not use the service on mobile devices that do not support LTE, devices under contracts that do not provide international roaming, or on devices on prepaid plans.
- Can I use the service on two devices, such as a smartphone and a tablet?
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You may use this service on up to five devices per day.
- Supported devices
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You can use this service on PCs, smartphones, and tablets equipped with a Wi-Fi function (2.4 GHz band). In addition, please use a web browser that supports SHA-2 SSL certificate and JavaScript.
- Is there a service usage fee?
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The service is provided free of charge.
- Is there a calling charge for the dedicated phone number?
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Depending on your network operator, this may incur charges. For details, please check with the network operator you have a contract with in your country.
- If the User does not wish that his/her registered information such as gender, age, etc. and terminal location information be used for recommendation advertising and behavioral statistical analysis, can he/she not use this Wi-Fi service?
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If the User does not wish that his/her information be used for recommendation advertising and behavioral statistical analysis, the User can log in to the following opt-out setting page using the this Wi-Fi service ID (mobile number provided at the time of registration) and password or Wi-Fi MAC address of the device being used instead of the password, and can change the service settings. Please note that this Wi-Fi service can be used even after changing the settings. URL: https://exsupport.sbwifi.jp/optout/
- If the User does not wish for additional display of advertisements, etc. resulting from the HTML tags added at the time of browsing through the website, can he/she not use this Wi-Fi service?
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If the User does not wish for additional display of information such as advertisements, etc. on the web browser screen resulting from the addition of HTML tags, he/she may refrain from using this Wi-Fi service.