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Frequently Asked Questions

Troubleshooting

The password was not announced.

Please make sure you are calling the correct number. Please call again after turning Caller ID function on.

 
I was able to connect to the SSID, but the login page was not displayed on my browser.

Your browser may not support a SHA-2 SSL certificate or JavaScript.

 
I can’t connect to the SSID.

Many users may be using the service at the same time. Please try again after a little while.

 
I can’t log in.

Your password may have been disabled. Please request a new password and log in on the same day as you receive it.

 

About the ID / Password

I forgot my password.

Please get a new password.

 
Can I change my password?

You may change your password from the 4-digit code to 4-12 alphanumeric characters on the registration page when you log in for the first time.

 
Can I change my ID?

You may not change your ID.

 

How to use

How long can I use this service for?

Your password is valid for two weeks from the date of issue.

 
Can I use this service again after the usage period has expired?

When you receive a new password, you can use the service for another two weeks free of charge.

 
Which languages are supported?

The service supports English, Chinese, and Korean. The Chinese page display supports both traditional and simplified Chinese.

 
I don’t know the country code.

Please refer to the Country Code List on the login page.

 
Do I need to download a specific application?

No, you don’t need to download an application.

 

Notes on Usage, Limitations, etc.

Where can I use this service?

The service is available in SoftBank Wi-Fi Spots. (Only provided at SoftBank-owned access points.) Please confirm area information from the service site after logging in.

 
Is there any device that cannot connect to the dedicated phone number for registration?

You may not use the service on mobile devices that do not support LTE, devices under contracts that do not provide international roaming, or on devices on prepaid plans.

 
Can I use the service on two devices, such as a smartphone and a tablet?

You may use this service on up to five devices per day.

 
Supported devices

You can use this service on PCs, smartphones, and tablets equipped with a Wi-Fi function (2.4 GHz band). In addition, please use a web browser that supports SHA-2 SSL certificate and JavaScript.

 
Is there a service usage fee?

The service is provided free of charge.

 
Is there a calling charge for the dedicated phone number?

Depending on your network operator, this may incur charges. For details, please check with the network operator you have a contract with in your country.

 
If the User does not wish that his/her registered information such as gender, age, etc. and terminal location information be used for recommendation advertising and behavioral statistical analysis, can he/she not use this Wi-Fi service?

If the User does not wish that his/her information be used for recommendation advertising and behavioral statistical analysis, the User can log in to the following opt-out setting page using the this Wi-Fi service ID (mobile number provided at the time of registration) and password or Wi-Fi MAC address of the device being used instead of the password, and can change the service settings. Please note that this Wi-Fi service can be used even after changing the settings.
URL: https://exsupport.sbwifi.jp/optout/

 
If the User does not wish for additional display of advertisements, etc. resulting from the HTML tags added at the time of browsing through the website, can he/she not use this Wi-Fi service?

If the User does not wish for additional display of information such as advertisements, etc. on the web browser screen resulting from the addition of HTML tags, he/she may refrain from using this Wi-Fi service.

 

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